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By Phone
1 (800) 436-3726
By Email
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By Mail
Enesco Customer Service
500 Park Boulevard
Suite 1300
Itasca, IL 60143-1258
Shipping Options & Rates
Shipping Terms – Continental U.S.
At Diamond Select Brands, our shipping rate is 7% of SRP. Deliveries to residential addresses will be charged 10% of SRP. If your order requires LTL (less than truckload) service, the rate will be provided at the time of shipping. If your LTL service requires the use of a tailgate, a $50 service will be added.
Shipping Terms – Alaska and Hawaii
Freight rates are 14% of SRP. For shipments requiring LTL (less than truckload) service, the customer will need to provide a freight forwarder located within the 48 contiguous states.
Shipping Terms – Canada
For Canadian customers, our shipping rate is based on a percentage of SRP and destination Province (see table below). If your order requires LTL (less than truckload) service we require a freight forwarder located within the 48 contiguous states.
| PROVINCE | RATE OF SRP |
| AB | 12.5% |
| BC | 14% |
| MB | 12% |
| NB | 13.5% |
| NL | 14.5% |
| NS | 14% |
| ON | 10.5% |
| PE | 14% |
| QC | 11% |
| SK | 12.5% |
| YT | 18% |
Shipping Terms – International (excluding Canada)
For international customers, we require a freight forwarder located within the 48 contiguous states.